We deeply understand that for purchasers, developing a new supplier, especially a foreign one, will indeed cause a lot of concerns. For instance, under the condition of the same price, whether the same or even better quality can be guaranteed; on the premise of the same purchasing requirements, whether a more favorable price can be obtained; after the payment of the goods, whether the corresponding products and services can be received; in case of quality problems, whether they can be resolved promptly and effectively; whether the promised delivery date can be achieved accurately; and so on.
Because of this, our company has meticulously established a comprehensive buyer protection policy for all customers. The specific situations are as follows:
If the PCB does not conform to the described quality, a refund can be given.
If the delivery is not on time as agreed, a refund operation can be carried out.
We offer flexible and secure payment terms.
If there are quality defects within the warranty period of the product, free repair or replacement services will be provided for you.
We will provide you with detailed logistics tracking information throughout the process so that you can know the transportation dynamics of the goods at any time.
If the order is cancelled due to our own reasons, the payment you have made will be refunded unconditionally.
Within a specific period after the product is delivered, if the market price drops, corresponding price difference compensation will be given to you.
A dedicated customer service staff will be assigned to you to respond promptly and handle all kinds of problems you encounter during the purchasing process.
Not only that, we will also periodically evaluate and review suppliers to ensure that they always meet our high standards and strict requirements.
For customers' feedback and complaints, we have established a dedicated processing mechanism and promise to give you a satisfactory solution within the shortest time. In addition, we will also continuously optimize and improve our buyer protection policy based on market changes and customer needs to safeguard your legitimate rights and interests to the greatest extent.