All-round Quality Service to Address Your Concerns
Full-cycle quality control from pre-sales to after-sales, covering quality agreement customization, process data tracking, test report provision, and customer complaint handling
Item | Service | Descriptions |
| 1 | Customer Specification Identification | Accurately identify and match customer specifications for PCB products to ensure technical compliance in production and delivery |
| 2 | Quality Agreement Execution | Strictly implement quality agreement terms to align production processes and quality standards with contractual requirements |
| 3 | Special Characteristic Quality Support | Customized quality assurance solutions for PCB products with unique technical characteristics.For instance, no scratches and no foreign objects are allowed,tightest tolerance. |
| 4 | Quality Planning | Develop targeted quality control plans encompassing pre-production preparation and in-process monitoring |
| 5 | Quality Certificate | Provide authoritative certification documents proving compliance with industry standards or customized requirements |
| 6 | Key Process Quality Status Sharing | Real-time sharing of quality status data for critical production processes to facilitate customer tracking |
| 7 | Quality Fluctuation Sharing | Timely feedback on production quality fluctuations to support optimization initiatives |
| 8 | Reliability Verification Sharing | Share product reliability test data to demonstrate long-term performance stability |
| 9 | Raw Material Datasheet Sharing | Provide technical parameters and performance specifications of raw materials for full customer awareness |
| 10 | CoC Documents | Issue conformity certificates confirming compliance with regulations, standards, or customer requirements |
| 11 | Regular Quality Data Review | Periodic analysis of quality data to identify potential risks and continuously improve control processes |
| 12 | Prompt Customer Complaint Handling | Rapid response and efficient resolution of quality-related complaints to ensure customer satisfaction |
After-sales Peace of Mind: Prompt Response and Efficient Resolution
In the after-sales stage, we will conduct regular follow-ups, actively seek to understand the quality performance of the product in actual use, earnestly listen to your feedback, and continuously refine our services. Should you encounter any quality issues and lodge a complaint, we will immediately initiate an efficient handling mechanism:
1. Prompt Acceptance
Upon receiving the complaint, we will contact you immediately and jointly determine temporary countermeasures, such as special procurement, rework, product return, reproduction, etc., and reasonably assume the corresponding losses. At the same time, we will record the details of the complaint meticulously to provide an accurate basis for subsequent processing.
2. Professional Investigation
We will establish an investigation team composed of quality, production, and other professionals. If necessary, we will conduct on-site inspections at your location, engage in in-depth communication with you via telephone or video conferencing, and conduct a comprehensive inspection of the products of the same batch in stock. By employing professional analytical methods, we will accurately identify the root cause of the problem.
3. Customized Solutions
Based on the root cause identified through the investigation, we will tailor targeted solutions. We will clarify the handling approach for the problem products that have already been put into use and communicate with you in a timely manner to actively seek your approval.
4. Efficient Implementation and Tracking
We will promptly organize all departments to fully implement the solutions in accordance with the established plan and time nodes, closely monitor the implementation progress, and regularly report the progress to you to ensure the effective execution of the plan.
5. Effect Verification and Summary
After the rectified products are delivered, we will continuously track their usage, conduct random inspections of similar products to verify the effectiveness of the solution. We will conduct a comprehensive review of the complaint handling process, formulate a case analysis, and incorporate it into the quality management system to prevent the recurrence of similar problems.
Choosing us means opting for all-round quality service assurance. With a professional, efficient, and responsible attitude, we will safeguard your PCB project, allowing you to focus on business expansion without having to worry about quality issues and jointly create brilliance hand in hand.
